Carpet Wizard Privacy Policy
Carpet Wizard respects your privacy and is committed to protecting the personal information you provide through our website, lead forms, phone calls, text messages, and booking systems. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your information.
By using our website or submitting your information, you agree to this Privacy Policy.
Grounds for data collection
We collect and process customer information for legitimate business purposes, including responding to inquiries, scheduling appointments, sending invoices, providing customer support, and improving our services.
Information is only collected when voluntarily submitted by the customer.
What information we collect?
We may collect:
- Name
- Phone number
- Email address
- Service address
- Information related to requested cleaning services
- Appointment and invoice history
Information may be collected through:
- Our website
- Contact forms
- Facebook/Meta lead forms
- Phone calls or text messages
- Booking and invoicing systems such as
Housecall Pro
We receive your Personal Information from various sources:
- When you voluntarily provide us your personal details in order to register on our Site;
- When you use or access our Site in connection with your use of our services;
- From third party providers, services and public registers (for example, traffic analytics vendors).
Use of AI Communication
Carpet Wizard may use automated systems or AI-assisted communication tools to respond to inquiries, follow up with customers, provide appointment information, and improve customer support. These tools are used only to assist with communication related to customer inquiries and services.
You may request to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Opt out of marketing communications
To make a request, contact us using the information listed below.
We will retain your personal information for as long as necessary to provide our services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable time. Under applicable regulations, we will keep records containing client personal data, account opening documents, communications and anything else as required by applicable laws and regulations.
We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.
We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services.
A "cookie" is a small piece of information that a website assign to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enable automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier. Cookies are also used to help ensure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of our Services.
The Site uses the following types of cookies:
a. 'session cookies'
which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed;
b. 'persistent cookies
' which are read only by the Site, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example to allow us to store your preferences for the next sign-in;
c. 'third party cookies'
which are set by other online services who run content on the page you are viewing, for example by third party analytics companies who monitor and analyze our web access.
Cookies do not contain any information that personally identifies you, but Personal Information that we store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited.
We also use a tool called “Google Analytics” to collect information about your use of the Site. Google Analytics collects information such as how often users access the Site, what pages they visit when they do so, etc. We use the information we get from Google Analytics only to improve our Site and services. Google Analytics collects the IP address assigned to you on the date you visit sites, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Analytics Terms of Use
and the Google Privacy Policy.
How do we safeguard your information?
We take great care in implementing and maintaining the security of the Site and your information. We take reasonable measures to protect customer information from unauthorized access, misuse, or disclosure. However, no method of online transmission or electronic storage is completely secure.. Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorized access or abuse our Site, and we make no warranty, express, implied or otherwise, that we will prevent such access.
Transfer of data outside the EEA
Please note that some data recipients may be located outside the EEA. In such cases we will transfer your data only to such countries as approved by the European Commission as providing adequate level of data protection, or enter into legal agreements ensuring an adequate level of data protection.
Carpet Wizard may use advertising platforms such as Meta/Facebook or Google to promote services and collect customer inquiries through advertisements, lead forms, or website visits.
These platforms may use cookies or tracking technologies according to their own privacy policies.
By submitting your information, you agree that Carpet Wizard may contact you by phone, text message, email, or AI-assisted communication regarding your inquiry, appointment scheduling, service reminders, follow-ups, and promotional offers.
You may opt out of marketing communications at any time by replying STOP to text messages or contacting us directly.
Corporate transaction
We may share information in the event of a corporate transaction (e.g. sale of a substantial part of our business, merger, consolidation or asset sale). In the event of the above, the transferee or acquiring company will assume the rights and obligations as described in this Privacy Policy.
We understand the importance of protecting children’s privacy, especially in an online environment. The Site is not designed for or directed at children. Under no circumstances shall we allow use of our services by minors without prior consent or authorization by a parent or legal guardian. We do not knowingly collect Personal Information from minors. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at Contact@carpetwizardservices.com.
Updates or amendments to this Privacy Policy
We reserve the right to periodically amend or revise the Privacy Policy; material changes will be effective immediately upon the display of the revised Privacy policy. The last revision will be reflected in the "Last modified" section. Your continued use of the Platform, following the notification of such amendments on our website, constitutes your acknowledgment and consent of such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments.
How to contact us
If you have any general questions about the Site or the information we collect about you and how we use it, you can contact us at
carpet wizard
Contact@carpetwizardservices.com .
443-528-7823
Last Modified _05/14/2026_________
